Compare call routing, mobile access, reliability, administration and support before moving business calls to a new system.
List how your team handles calls today: opening hours, queues, transfers, voicemail, remote work and after-hours coverage. Decide which numbers must be retained and what customers should hear when the team is unavailable.
Key considerations
Compare systems on call quality, internet dependency, mobile and desktop access, administration, reporting and support. Ask how number porting works, what happens during an outage and how staff can update greetings and routing safely. Consider user training and ongoing costs as well as the subscription price.
Putting it into practice
Test the system with a small group before a full migration. Communicate the change internally and verify key customer-facing numbers once the move is complete.